Plusnet Customer Service

Plusnet Customer Service Review

If you are an existing Plusnet customer looking to contact Plusnet, you can find their contact page here. Here are some of the latest deals on offer from Plusnet Broadband if you’re a new broadband customer.


Plusnet Unlimited Fibre offers download speeds of 36 Mbps and upload speeds of up to 9 Mbps and is ideal for a few devices connected to Wi-Fi. Plusnet includes unlimited broadband and line rental with its deal and new customers get a Plusnet Reward Card. The Plusnet Reward Card is a prepaid Mastercard and can be used anywhere Mastercard is accepted.

Unlimited Fibre 

Unlimited Speeds

36 Mbps Download

9 Mbps Upload

Includes Line Rental!

£65 Reward Card

18 Month Contract

Free Set Up!

£22.99 Per Month

£19.38 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Unlimited Fibre Extra

Unlimited Speeds

66 Mbps Download

19 Mbps Upload

Includes Line Rental!

£65 Reward Card

18 Month Contract

Free Set Up!

£25.99 Per Month

£22.38 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 74

Unlimited Speeds

74 Mbps Download

20 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£25.99 Per Month

£25.99 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 145

Unlimited Speeds

145 Mbps Download

30 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£30.99 Per Month

£30.99 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 500

New!

Unlimited Speeds

500 Mbps Download

75 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£40.99 Per Month

£40.99 Per Month

Incl. Rewards & Fees  

Other Offers in Case You Can Only Get ADSL

Plusnet Unlimited Broadband offers 10 Mbps download speeds for £18.99 per month and new customers can get a Plusnet Reward Card. Deal includes unlimited broadband and line rental.

Unlimited ADSL

Unlimited Speeds

10 Mbps Download

1-3 Mbps Upload

Includes Line Rental!

Only recommended for 5 or less devices in Home

18 Month Contract

Free Set Up!

£23.99 Per Month

£23.99 Per Month

Incl. Rewards & Fees  

Plusnet Customer Service Ranking from OfCom

Plusnet Broadband has routinely finished as one of the Top 2 broadband providers in the UK for the past three years in a row. OfCom released their annual report for “Overall Customer Satisfaction”, with Plusnet getting a massive 93%.

Plusnet Broadband Ranking From OfCom

Plusnet Customer Service Rankings from OfCom

As you can see from the infographic Plusnet has a huge 5% gap between 1st and 2nd place as just 1% separates #3, #4, and #5. In terms of reliability, Plusnet was within 2% of having the most reliable broadband service based on customer feedback.

Plusnet Unlimited Fibre Extra from £24.99 per month on an 18 month contract and £70 Reward Card for New Broadband Customers. Click to see offer on official Plusnet Website.

When Is Plusnet Customer Service Available?

Answer: Plusnet customer service is available 24/7 and you can phone them or chat live. You can find their contact page here: If you have Twitter you can message them or comment for a prompt reply. 

If you are looking for the cheapest prices for ADSL 10 Mbps broadband you can count on Plusnet being the cheapest. They also offer new customers a Prepaid Reward Mastercard for signing up and switching. 

Switching broadband providers is very easy and Plusnet will do the process for you to make the transition super easy and hassle-free. The only exception is if you are switching from Virgin Media as they do billing differently. 


Plusnet Unlimited Fibre offers download speeds of 36 Mbps and upload speeds of up to 9 Mbps and is ideal for a few devices connected to Wi-Fi. Plusnet includes unlimited broadband and line rental with its deal and new customers get a Plusnet Reward Card. The Plusnet Reward Card is a prepaid Mastercard and can be used anywhere Mastercard is accepted.

Unlimited Fibre 

Unlimited Speeds

36 Mbps Download

9 Mbps Upload

Includes Line Rental!

£65 Reward Card

18 Month Contract

Free Set Up!

£22.99 Per Month

£19.38 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Unlimited Fibre Extra

Unlimited Speeds

66 Mbps Download

19 Mbps Upload

Includes Line Rental!

£65 Reward Card

18 Month Contract

Free Set Up!

£25.99 Per Month

£22.38 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 74

Unlimited Speeds

74 Mbps Download

20 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£25.99 Per Month

£25.99 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 145

Unlimited Speeds

145 Mbps Download

30 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£30.99 Per Month

£30.99 Per Month

Incl. Rewards & Fees  

Plusnet Unlimited Fibre Extra offers average download speeds of 66 Mbps and upload speeds of 19 Mbps and comes fully unlimited. New customers can get a Plusnet Reward Card worth £60 and up. There are no set up or connection fees making Plusnet a great choice for customers.

Full Fibre 500

New!

Unlimited Speeds

500 Mbps Download

75 Mbps Upload

No Phone Line Needed

New Full Fibre!

24 Month Contract

Free Set Up!

£40.99 Per Month

£40.99 Per Month

Incl. Rewards & Fees  

Other Offers in Case You Can Only Get ADSL

Plusnet Unlimited Broadband offers 10 Mbps download speeds for £18.99 per month and new customers can get a Plusnet Reward Card. Deal includes unlimited broadband and line rental.

Unlimited ADSL

Unlimited Speeds

10 Mbps Download

1-3 Mbps Upload

Includes Line Rental!

Only recommended for 5 or less devices in Home

18 Month Contract

Free Set Up!

£23.99 Per Month

£23.99 Per Month

Incl. Rewards & Fees