Connect Fibre Rated 4.7/5 on Trustpilot UK
Connect Fibre is a UK-based internet service provider that focuses on full-fibre broadband. The company’s main selling points are faster speeds, fairer pricing, and reliable service. Unlike many providers that use older copper or fibre-to-the-cabinet (FTTC) networks, Connect Fibre provides a direct fibre connection to the home, which results in symmetric upload and download speeds.
For potential customers, they offer a variety of packages, with the entry-level plan recently upgraded to 250Mbps and a premium package reaching up to 2000Mbps (2Gbps). They also offer both 12-month and 24-month contract options, and have a social tariff called “Essentials” for those on qualifying benefits. They also emphasize “fairer pricing” by stating that new and loyal customers get the same deals, with no mid-contract price hikes.
What Trustpilot Reviewers are Saying
Connect Fibre has received an “Excellent” rating on Trustpilot. Reviewers frequently highlight the following points:
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Speed and Reliability: Many customers praise the consistently fast and stable service, noting that they receive the advertised speeds with no slowdowns.
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Customer Service: The UK-based support team is often commended for being friendly, proactive, and quick to resolve issues.
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Installation: The free, expert installation service is frequently mentioned as a positive, with engineers being described as professional and helpful in ensuring optimal Wi-Fi setup.
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Fair Pricing: Customers appreciate the transparent pricing model with no mid-contract price hikes and no “loyalty tax,” which means existing customers don’t pay more than new ones when they renew their contract.
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Symmetric Speeds: The fact that upload and download speeds are the same is a significant plus for users who need to upload large files, game, or conduct video calls without lag.